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Contact UsFrequently Asked Questions
Explore our FAQ, your concise guide to our IT services. Can't find your question? We're just a click away.
I see an asterisk (*) next to "Free Remote Assistance" and "Free Patch Management" in the Managed Services package. Why and what do these terms mean?
Great question! The asterisk (*) next to "Free Remote Assistance" and "Free Patch Management" in our service offerings indicates that one or a mix of both services are included for 2-hours a month in our packages at no additional cost. Let's explore what these innovative services mean for your business growth.
Our Free Remote Assistance service implies that our expert IT team provides immediate, virtual support to your business. This includes troubleshooting technical issues or assisting with software usage, offering a lifeline when you encounter challenges. Whether you're operating from Hastings, Grand Island, Kearney, or anywhere else, our remote support ensures prompt and efficient solutions to keep your business running smoothly. This service underscores our commitment to harnessing the power of digital technology in providing top-tier assistance, optimizing your operations irrespective of your geographical location.
On the other hand, Free Patch Management involves the regular updating of your systems and software. These updates enhance security, fix bugs, and introduce new features that keep your IT infrastructure secure and efficient. This proactive service, powered by AI, is designed to maintain your system's health, thereby ensuring your business's digital environment remains robust and reliable.
What can I expect once I sign up for the 'Managed Services' or 'Network Services' plan?
Great things await when you choose our 'Managed Services' or 'Network Services' plan! As soon as you sign up, you'll be introduced to our seasoned IT professional, who brings over a decade of IT experience to the table. This isn't just a meet and greet – it's an opportunity to dive deep into your business needs, challenges, and ambitions. This tailored approach ensures that our services align perfectly with your unique requirements. Our commitment is to make your IT environment not just functional but exceptionally efficient, secure, and conducive to your business growth. Let's embark on this exciting IT journey together, transforming challenges into opportunities and ensuring your business sails smoothly in the digital seas!
Can I get a customized IT support plan to better suit my business's unique needs?
Absolutely! At NebraCore, we understand that every business has unique IT needs, and we're more than happy to create a custom plan for you. We offer tailored solutions that can be surprisingly cost-effective. To discuss a customized plan, please feel free to contact us. Our team is eager to help you find the best IT solutions for your business.
What does the "Managed Services" plan cover?
The Managed Services plan provides comprehensive IT support for your business at $85 per endpoint per month. This includes antivirus protection, free remote assistance, and free patch management. Plus, you'll receive direct, queue-free support and have the option to add a cloud backup service for just $26 per TB. This plan ensures your IT needs are consistently met, keeping your business operations running efficiently.
What benefits can I expect from the "Break and Fix" plan?
The "Break and Fix" plan offers flexible, on-demand IT support tailored to your business needs. It’s an affordable solution for businesses that may not require consistent IT support, but when they do, they need it promptly. The key benefits include expert IT support from a highly experienced Tri-City IT expert with over a decade of experience, no waiting in queues for assistance, and no need for a monthly contract commitment.
How does the "Network Services" plan enhance my business's network infrastructure?
Our Network Services plan, priced at $65 per month plus an equipment fee, focuses on creating robust security and seamless connectivity for your business. We provide advanced content filtering, network design, and optimization services. Additionally, you will receive direct, queue-free support and have the option to add a cloud backup service for just $26 per TB. This plan is designed to offer extensive coverage and enhance your network's performance.